Privacy policy

Privacy Policy for CustomFit Concierge Medicine, Health, & Fitness

Effective Date: 01/01/2025

At CustomFit Concierge Medicine, Health, & Fitness, we value your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal information when you interact with our mobile concierge physical therapy services.

1. ‌Information We Collect

   We collect personal information in various ways when you interact with our services, including but not limited to:

   1. Personal Information:

      • Name, email address, phone number, physical address

      • Medical and health-related information necessary for providing personalized care

      • Emergency contact information

      • Payment information (if applicable)

   2. Usage Data:

      • Interaction with our mobile application or website (e.g., pages visited, features used, and duration of use)

      • Location data, if enabled on your device (for scheduling visits and determining proximity to service areas)

   3. Communication Data:

      • Correspondence between you and our team, including phone calls, text messages, emails, and in-app communications

2. ‌How We Use Your Information

   We may use the information we collect for various purposes, including but not limited to:

   • Providing Services: To deliver physical therapy and wellness services tailored to your needs.

   • Communication: To communicate with you about appointments, service updates, reminders, or any issues regarding your care.

   • Billing and Payments: To process payments for services rendered.

   • Improving Our Services: To analyze usage data and feedback to improve the quality of our services, customer experience, and app functionality.

   • Marketing: To send promotional materials and offers (you may opt-out of marketing communications at any time).

3. ‌How We Protect Your Information

   We take the security of your personal information seriously and employ a variety of industry-standard security measures to protect it, including:

   • Encryption: All sensitive data (e.g., payment information) is encrypted during transmission using secure SSL (Secure Socket Layer) protocols.

   • Access Control: Only authorized personnel have access to your personal data, and they are required to maintain confidentiality.

   • Data Storage: Personal information is stored in secure, password-protected databases and systems.

4. ‌Sharing Your Information

   We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

   • With Service Providers: We may share your information with third-party vendors or service providers who help us deliver our services (e.g., payment processors, scheduling platforms).

   • With Medical Professionals: If necessary, we may share your health information with qualified medical professionals or healthcare providers for the purposes of diagnosis, treatment, or referrals.

   • Legal Requirements: If required by law, we may disclose your information in response to subpoenas, legal processes, or government requests.

5. ‌Your Choices and Rights

   You have the right to:

   • Access and Update Your Information: You may request access to, or updates of, the personal data we have about you.

   • Opt-out of Marketing: You can opt-out of receiving promotional emails or communications by following the “unsubscribe” link provided in such communications or by contacting us directly.

   • Request Deletion: You can request that we delete your personal data, subject to applicable laws and regulations (e.g., where we are required to retain certain data for legal reasons).

   • Withdraw Consent: If you have provided consent for specific data uses, you may withdraw it at any time by contacting us.

6. ‌Cookies and Tracking Technologies

   Our website and mobile app may use cookies and other tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you and personalize your experience. You can control cookie preferences through your device settings.

7. ‌Third-Party Links

   Our website or app may contain links to third-party websites. Please be aware that these sites have their own privacy policies, which we do not control. We encourage you to review the privacy policies of any third-party websites you visit.

8. ‌Children’s Privacy

   Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information.

9. ‌Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. ‌Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

CustomFit Concierge Medicine, Health, & Fitness

Phone: 312-619-3556

Email: jeffb@customfitc.com Website: www.customfitc.com

Address: 21017 Stratford Ct. Mokena, IL 60448